Rob Williams
Information Technology - RIT
- e: robcwilliams@gmail.com
- w: robcwilliams.com
- p: (978) 707-9229
Objective
To obtain full time employment opportunity in the Information Technology field.
Projects
Completed
Quality Center / BluePrint Migration
Merck U.S. Customer Master Team
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Creation of processes responsible for defining change and scope management for Customer Master Data Management team to optimize measurement of changes in application quality. This was accomplished by executing the following activities:
- Define project scope and identify critical stakeholders
- Create and manage project schedule
- Requirements gathering including survey of current processes, and development of revised processes to exploit Quality Center technology
- Define and execute implementation plan in test and live environments, including migration from legacy systems
Completed
Sales Force Integration Initiative
Merck U.S. Customer Master Team
-
Eliciting requirements that will define Customer Data Integration business rules for a bi-directional integration between the U.S. Customer Master repository and the U.S. Sales Force Automation tool. This is being completed to establish a Customer Master within the CRM space as a means of simplifying the application landscape.
- Business requirements capture and validation
- Mapping business requirements to technical requirements
- Collaborate with development team members concerning implementation options
Work Experience
June 2011 - Aug 2011
Product Management Intern
Motorola Solutions - ASTRO Product Management
Nov 2010 - June 2011
Business Analyst Intern
Xerox - Western Hemisphere Information Management
June 2010 - Aug 2010
Technical Analyst Intern
Merck & Co., Inc. - US Customer Master Team
- Lead Technical Analyst for QualityCenter and Blueprint Migration projects
- Sales Force Integration Initiative Technical Analyst
Aug 2008 - Present
Residential Computing Consultant
RIT ITS - Resnet
- Manage and maintain RIT’s Network for residential areas.
- Oversee day to day operations in Office and Technical Center as Senior RCC
July 2009 - Present
IT Technician
Project Lead The Way
- Designed implementation of IT systems for upcoming classroom sessions
Skills
Technical Skills
- SLC, Requirement Elicitation, Creating and Managing Project Schedules
Soft Skills
- Meeting Facilitation, Customer Service
Programming
- Java, Cache, MySQL, HTML, CSS, HL7 Standards, Actionscript
Operating Systems
- Windows (XP, Vista, 7, Server), Mac, Linux
Other
- Computer Hardware and Software Diagnosis, Network Administration
Education
AUG 2007 - JUNE 2011
Rochester Institute Of Technology
(Undergrad) Rochester, New York
Major: Information Technology
Concentrations: Medical Informatics, Databases, Criminology